Introduction
At CS Gaming Hub, we strive to provide high-quality services that meet or exceed your expectations. We understand that there may be situations where a refund is appropriate, and we have established this Refund Policy to outline the conditions and procedures for requesting refunds.
This policy applies to all services purchased directly from CS Gaming Hub through our website or other official channels. By purchasing our services, you agree to the terms of this Refund Policy.
1. General Refund Policy
We offer refunds under specific circumstances outlined below. Our goal is to ensure your satisfaction with our services, while also maintaining fair business practices.
1.1 Satisfaction Guarantee
CS Gaming Hub offers a limited satisfaction guarantee for our premium services. If you are not completely satisfied with the quality of our service, you may be eligible for a partial or full refund, subject to the conditions outlined in this policy.
1.2 Service Categories
Different refund conditions may apply depending on the type of service purchased:
- One-time Consultation Services: Includes one-on-one coaching sessions, portfolio analysis, and similar services.
- Subscription Services: Includes monthly or quarterly membership plans, VIP Market Intelligence, and similar recurring services.
- Custom Projects: Includes High-Value Collection Management and other personalized services with custom pricing.
2. Conditions for Refunds
Refunds may be granted under the following conditions:
2.1 Service Not Delivered
If we fail to deliver the service you purchased within the timeframe specified at the time of purchase, you are entitled to a full refund. This applies when:
- The service was not delivered at all.
- The service was delivered significantly later than the agreed-upon timeframe without prior communication or your consent to the delay.
2.2 Service Not as Described
If the service you received substantially differs from the service description provided at the time of purchase, you may be eligible for a full or partial refund. This applies when:
- The service lacks key features or components that were explicitly promised.
- The quality of the service falls significantly below reasonable professional standards.
2.3 Technical Issues
If technical issues on our end prevented you from accessing or benefiting from the service, and we were unable to resolve these issues within a reasonable timeframe, you may be eligible for a refund. This applies when:
- You were unable to access digital materials, reports, or resources included with your purchase.
- Technical problems significantly disrupted or prevented consultation sessions or other service components.
2.4 Cancellation of Subscription Services
For subscription services:
- You may cancel your subscription at any time through your account settings or by contacting our customer service team.
- Cancellations processed before your next billing date will stop future charges, but will not result in a refund for the current billing period.
- If you cancel within 48 hours of your initial subscription purchase, you may be eligible for a prorated refund for the unused portion of your first billing period.
3. Exclusions from Refund Policy
Refunds will not be issued in the following situations:
3.1 Change of Mind
We do not offer refunds simply because you have changed your mind about a purchase after the service has been delivered or after the cancellation period has expired.
3.2 Service Already Fully Delivered
Once a one-time service has been fully delivered and you have acknowledged receipt or participated in the service (such as attending a coaching session), refunds will only be considered if the service was demonstrably deficient as outlined in section 2.2.
3.3 Misuse of Service
Refunds will not be issued if you have misused the service, violated our Terms and Conditions, or attempted to use our services for purposes not intended.
3.4 External Factors
We cannot offer refunds for circumstances beyond our control, including:
- Market changes or fluctuations that affect the value of CS2 skins or items discussed in our analysis.
- Changes to game mechanics, marketplace rules, or other external factors that may impact the relevance of our advice after it was provided.
- Your inability to implement recommendations due to personal circumstances or restrictions.
3.5 Expired Refund Timeframe
Refund requests submitted after the specified timeframes outlined in section 4 may not be honored, except in extraordinary circumstances at our discretion.
4. Refund Request Timeframes
To be eligible for a refund, you must submit your request within the following timeframes:
4.1 One-time Consultation Services
- Service Not Delivered: Within 14 days of the scheduled delivery date.
- Service Not as Described or Technical Issues: Within 7 days of service delivery.
4.2 Subscription Services
- New Subscriptions: Within 48 hours of initial purchase for a prorated refund of the current billing period.
- Recurring Subscriptions: No refunds for current billing periods after the initial 48-hour window; cancellations will prevent future charges.
4.3 Custom Projects
- Refund terms for custom projects will be specified in the service agreement provided before purchase.
- Generally, milestone-based refunds may be available for incomplete portions of the project, subject to the specific terms of your agreement.
5. How to Request a Refund
5.1 Refund Request Procedure
To request a refund, please follow these steps:
- Contact our customer service team at refunds@csgaminghub.com or through the contact form on our website.
- Include the following information in your request:
- Your full name and email address associated with the purchase
- Order number or transaction ID
- Date of purchase
- Service purchased
- Reason for the refund request
- Any relevant documentation or evidence supporting your request
- Our team will review your request and respond within 3 business days.
5.2 Review Process
Once we receive your refund request, we will:
- Verify your purchase details
- Review the circumstances of your request
- Determine whether your request meets our refund policy criteria
- Communicate our decision to you via email
5.3 Approved Refunds
If your refund request is approved:
- The refund will be processed using the same payment method used for the original purchase, unless otherwise specified.
- You will receive a confirmation email once the refund has been processed.
- Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
6. Refund Amounts
6.1 Full Refunds
Full refunds may be issued when:
- The service was not delivered at all.
- The service was completely unusable due to technical issues on our end.
- The service was fundamentally different from what was described at the time of purchase.
6.2 Partial Refunds
Partial refunds may be issued when:
- Only part of the service was delivered or accessible.
- The service was delivered but with significant deficiencies that reduced its value.
- For subscription services canceled within the eligible timeframe (prorated for unused time).
6.3 Alternative Remedies
In some cases, we may offer alternatives to a monetary refund, such as:
- Service credits for future purchases
- Complementary additional services
- Extended access to subscription services
- Service improvements or corrections to address the issues
You are not obligated to accept these alternatives and may still request a monetary refund if you qualify under this policy.
7. Disputes and Appeals
7.1 Appealing a Refund Decision
If your refund request is denied and you believe it meets our refund policy criteria, you may appeal the decision by:
- Responding to the refund decision email with additional information or clarification
- Contacting our customer service team at support@csgaminghub.com
Appeals will be reviewed by a senior member of our team who was not involved in the initial decision.
7.2 Dispute Resolution
If we are unable to resolve your refund request to your satisfaction through our internal processes, you may have additional rights under consumer protection laws in your jurisdiction.
We encourage customers to contact us directly before initiating any formal dispute resolution process, as most issues can be resolved amicably through direct communication.
8. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The updated policy will apply to purchases made after the effective date of the changes.
Any purchases made prior to policy changes will be governed by the refund policy in effect at the time of purchase.
